Complaints process

We act in the public interest and it is part of our role to ensure our members and member firms act with integrity and undertake work correctly and to the highest standards.

What to do if you receive a complaint against you/your firm

Information and support for ICAEW members, firms and ACA students who have received a complaint against them. We understand that finding out a complaint has been made against you/your firm can be stressful. The information below is designed to guide you through the process.

Guidance on your duty to report misconduct as an ICAEW member

We expect ICAEW Chartered Accountants to maintain the highest standards of practice and professional conduct.

Your firm's duty to investigate complaints Complaints, disciplinary and fitness processes and regulations Public hearings, orders and decisions Guidance on Sanctions and fixed penalty process